In accordance with Articles L 121-21 to L 121-21-8 of the Consumer Code, the consumer has a withdrawal period of 14 days from the conclusion of the contract.
Please download the return form by clicking here, complete it and slip it into your package.
You will complete it and print it to insert it in your package. Please return your package using colissimo to generate the shipping label.
The address for your returns is: Please contact us by email to receive the complete shipping address. Please send us an email before any shipment and wait for us to give you a return address. Return costs are your responsibility.
Parcels must be returned via the Colissimo service and at the rates in force at Colissimo. For packages outside France, please contact us to find out the return costs.
For hygienic reasons, we do not accept certain product returns such as bodysuits or even accessories.
We remind you that: The right of withdrawal has exceptions. It is, for example, excluded for the "supply of goods made to the consumer's specifications or clearly personalized" (article L. 221-28 of the consumer code).
Personalized products therefore do not fall within the scope of our withdrawal policy.
Products must be returned in their original condition, with their label. For returns from abroad, please contact us Any damaged or stained product will be refused. For cosmetic products, and for hygiene reasons, the right of withdrawal does not apply to opened products. For perfumes, the return will only be accepted for unsealed Products.